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Sippet Support

We're a small team and we read every message.

Frequently asked questions

Is Sippet a sobriety or treatment app?

No. Sippet is a wellness tool for drinking more mindfully: cutting back, taking breaks or doing Dry January. It isn't medical advice or treatment.

How do I cancel Sippet Pro?

On iPhone: Settings > [your name] > Subscriptions > Sippet > Cancel Subscription. On Android: Google Play > Profile > Payments & subscriptions > Subscriptions. Deleting the app doesn't cancel your subscription.

How do I get a refund for Sippet Pro?

Apple and Google handle subscription refunds. On iPhone, visit reportaproblem.apple.com; on Android, use Google Play's refund request.

I bought Pro but it isn't showing.

Open Sippet > Settings > Restore Purchases, signed in with the same Apple or Google account you paid with.

When is my founding reservation refunded?

Automatically, within 10 business days of the App Store launch. Your free Pro code arrives by email the same week.

I got a new phone. Will Mochi come with me?

Yes, if you have an account: sign in on the new phone and your history and Mochi's progress sync back.

Who can see my drink log?

Only you. We never sell it or share it with advertisers. See our Privacy Policy and Consumer Health Data Privacy Policy.

How do I delete my account and data?

In the app: Settings > Account > Delete Account. Or use getsippet.com/delete-account.

Something's broken.

Email support@getsippet.com with your phone model, app version (Settings > About) and a screenshot if you can.

Need more support with drinking?

Sippet can't replace professional help. The SAMHSA National Helpline (1-800-662-4357) is free, confidential and open 24/7. If you're in crisis, call or text 988. In an emergency, call 911.